Privacy Policy

What we collect

• If you enquire or apply to rent a car: your name, email, mobile, date of birth, address, driver licence details (class, number, expiry and photos of both sides), a selfie, your answers about how you will use the car, your employment and any insurance claims, and details of any second driver.
• If you rent a car: your rental agreement and signature (with the time you signed and your device's internet address), payments and invoices, tolls and fines, incidents and their photos, photos taken when the car is handed over and returned, messages with us, and your renter app login.
• The car's location, speed, charge and charging history, read from the car. While you rent a car its location is your location.
• If you list a car with us: your name and contact details, business name, ABN and GST status, your car's details and papers, and your agreement with us. Bank details for payouts are collected and held by Stripe, not by us.
• When you use our website or app: your device and browser details and how you reached us (for example which ad you clicked).

We collect it from you, from your car, from our payment provider, from the car's owner (for owner cars), and from Queensland Transport and toll operators (for fines and tolls). If you do not give us what an application asks for, we cannot consider it.

Why we collect it

To decide whether we can rent you a car, to run your rental (payments, charging, tolls, fines, maintenance, claims), to keep our cars secure, to meet our legal and insurance obligations, to contact you, and to measure which of our ads work. For owners, to run the listing and pay you.

Sensitive information

If you agree, we compare your selfie with your licence photo, and check the licence looks genuine, using an automated tool (see Automated decisions). Information used for automated identity checks is sensitive information, so we only do it with your consent. If you do not agree, a person compares the photos instead. We do not ask about criminal records.

Who we share it with

Only with those who help us run the business, and only what they need:

• our hosting and database providers, Railway and Neon, and Cloudflare, which all traffic passes through;
• Stripe, for payments (and Stripe Connect for owner payouts);
• Twilio, for text messages, and our email provider;
• Telegram, which our team uses to receive alerts about enquiries, applications and rentals;
• Anthropic, which provides the AI that powers our renter chat and staff assistant, reads the documents and photos sent to us (fine notices, toll statements, certificates and dashboard photos) to fill in their details, and, if you agree, does the automated photo check;
• Meta, which receives your email, phone and name in scrambled (hashed) form and your device details when you apply, so we can count which ads work; and Google, whose tag measures our ads and whose address search helps you type your address;
• Tesla, through which we read the car's data;
• the owner of the car, if you rent a car listed by an outside owner: your name, mobile and handover details for your rental and, for a fine during your rental, the details a fine transfer needs (full name, address, date of birth and licence number);
• our insurer, repairers and loss assessors for a claim; Queensland Transport, toll operators and the police where the law requires or for a fine transfer; and debt collectors if an amount stays unpaid.

We do not sell personal information.

Overseas

Several of these providers store or process information outside Australia, mainly in the United States (Stripe, Twilio, Anthropic, Meta, Google, Tesla, Apple), and also in other countries where Telegram and Cloudflare run their services. Our database is kept in the United States, and our app runs on servers operated by Railway outside Australia.

Cookies, analytics and advertising on this website

With your permission, this site uses Google Analytics and the Meta pixel to understand how the site is used and to measure advertising. These tools may set cookies that let Google and Meta recognise your browser across sites. They do not load until you choose "Allow analytics". If you choose "Necessary only", the fleet, pricing, application form and advertising-attribution links still work. You can change your choice at any time through Cookie settings in the footer.

Automated decisions

Some decisions are made, or substantially made, by our software using your personal information:

• When you apply, the software checks your age (from your date of birth), licence class, postcode and the kind of rental against our insurer's rules, and may tell you we cannot rent to you. A person can review it.
• Rent, charging, tolls and fines are charged to your saved card automatically when they fall due, using your rental and payment records. A late fee is added automatically when a payment fails, and can be waived.
• If charging bills stay unpaid, the software can limit the car's charging to 50% until they are paid.
• If you agree, the photo check compares your selfie and licence photo and reports how well they match. A person makes the decision.

To ask about any decision, contact us (below).

How we keep it safe and for how long

Access is limited to our team, by login, and staff see only what their work needs. Card details are held by Stripe, never by us. We keep rental records, payments and tax invoices for up to 7 years after your last rental, because tax law and contract claims require it. We remove licence photos and selfies once they are no longer needed, and enquiries from people who never rent after 12 months without contact.

Seeing, correcting or deleting your information

Email hello@rentridez.com.au. We will reply within 30 days, and send what we hold only to the email we have for you. You can ask us to correct anything that is wrong. You can ask us to delete your information: we delete what we can, and keep only what the law requires us to keep. In the renter app you can start this from Settings.

Complaints

Email hello@rentridez.com.au with "Privacy" in the subject. We will reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes

We will post any change to this policy here, with its date.