FAQ
Questions, answered
Renting with us
How long are your rentals?
Rent Ridez is built for long-term weekly rental, not daily hire. There is no fixed lock-in, you keep the car week to week for as long as you need it.
What is included in the weekly price?
Comprehensive insurance, registration, servicing, tyres and 1,000km a week are all included in one weekly payment. You charge and drive.
Do you rent Teslas?
Yes. We are Tesla fleet specialists on the Gold Coast, with Model 3 and Model Y available, alongside other EV and hybrid vehicles.
Is there a bond?
Yes, a refundable bond is taken before pickup and returned at the end of your rental, subject to the terms in your agreement.
Where do I pick the car up?
Pickup is on the Gold Coast. We confirm the exact time and place once your application is approved and your agreement is signed.
Can I use the car for personal driving too?
Absolutely. Rideshare-approved cars can be used for both work and personal driving. We also have private (non-rideshare) rentals if you do not drive for a platform.
Rideshare & Uber
Can I really drive Uber in these cars?
Yes. Our rideshare vehicles carry the correct insurance endorsement for booked hire work in Queensland, so you are covered for Uber and similar platforms from day one.
What is the $300 setup fee waiver?
We normally charge a $300 setup fee to get a rideshare renter on the road. For new Uber drivers who apply in July, we waive it completely. That is $300 in your pocket.
What do I pay to get started?
A refundable $1,000 bond plus your first week of rent, paid before pickup. After that it is one simple weekly payment.
Do I need my own insurance?
No. Comprehensive insurance with the rideshare endorsement is included in your weekly payment. An excess applies if there is an incident, and we explain it clearly in your agreement before you sign.
What happens if I drive more than 1,000km in a week?
Your plan includes 1,000km a week. If you regularly drive more, we have km packages so heavy drivers are never surprised. We warn you before any extra charges apply.
How fast can I get a car?
Apply online in about 5 minutes. Most applicants get a response within 24 to 48 hours and are driving within days.